Before Work Begins
A cancellation received before strategy, research, design, content or implementation begins may be eligible for a refund after deducting payment gateway fees and non-recoverable third-party costs.
After Work Has Started
Advance or milestone payments are generally non-refundable once work has begun, resources have been allocated or deliverables have been shared. This covers professional time and work already committed.
Completed & Digital Services
No refund is available for completed, approved or delivered digital services, downloadable assets, consultations already provided, urgent work or third-party purchases made for the client.
Service Cancellation by Us
If we cannot deliver the agreed service for reasons within our control, we may provide a proportionate refund for the undelivered portion after deducting completed work and committed third-party costs.
How to Request
Send a written request within 7 days of the relevant payment to nuzhatalam777@gmail.com with your name, invoice details, payment proof and reason. Eligible refunds are normally processed within 7–10 working days to the original payment method.
Chargebacks & Contact
Please contact us before raising a payment dispute so we can review and resolve the issue fairly. Questions may be sent to nuzhatalam777@gmail.com or +91 82760 17289.